Terms of Service
TQ Cleaners — Last updated: 12/31/2025
1. Overview
These Terms of Service (“Terms”) govern your use of the TQ Cleaners website and cleaning services. By booking a service or using our website, you agree to these Terms.
2. Services Provided
TQ Cleaners provides residential and commercial cleaning services. Service details, pricing, and availability may vary and are subject to change.
3. Appointments and Cancellations
- Appointments must be scheduled in advance.
- Cancellations or rescheduling should be made at least 24 hours before the appointment.
- Late cancellations may incur a fee.
4. Payments
- Payment is due at the time of service unless otherwise agreed.
- We accept major payment methods through secure third-party processors.
- Failure to pay may result in service suspension.
5. Customer Responsibilities
Customers agree to:
- Provide safe access to the property
- Secure pets, valuables, and fragile items
- Notify us of any special cleaning instructions or hazards
6. Satisfaction Guarantee
If you are not satisfied with a cleaning, notify us within 24 hours, and we will make reasonable efforts to address the issue.
7. Liability
TQ Cleaners is not responsible for:
- Pre-existing damage
- Items not properly secured or stored
- Allergic reactions to cleaning products unless disclosed in advance
Our liability is limited to the cost of the service provided.
8. Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of updated Terms.
SMS Terms & Conditions
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from TQ Cleaners, messages may be received related to the following:
- Specific jobs
- Balance due
- Account status
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to appointments, billing, and account updates.
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from TQ Cleaners can be done in the following ways:
- By submitting an online form
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at www.tqcleaners.com
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
- Message and data rates may apply.
- Opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
Contact Information
TQ Cleaners
Email: info@tqcleaners.com
Phone: 956-306-6378
Address: PO Box 2097, Edinburg, TX 78540